Privacy Policy
At E&A Distribution, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser type and device information
- Website usage data collected through cookies and analytics
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Manage your account and customer support requests.
- Send order confirmations and delivery updates.
- Process refunds and returns.
- Improve our website, products, and services.
- Detect and prevent fraud or unauthorized activity.
- Comply with legal and regulatory obligations.
- Send promotional emails and special offers if you have chosen to receive marketing communications.
Payment Security
We do not store your full payment card details on our servers. All payments are processed securely through trusted third party payment providers using industry standard encryption.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences.
- Keep products in your shopping basket.
- Analyse website traffic and performance.
- Improve website functionality.
- Deliver relevant marketing where permitted.
You can control or disable cookies through your browser settings. Please note that some features of our website may not function correctly if cookies are disabled.
Sharing Your Information
We never sell your personal information.
We may share your information only with trusted third parties when necessary, including:
- Payment processors
- Delivery and courier companies
- Website hosting providers
- Marketing service providers
- Legal authorities when required by law
All third parties are required to protect your personal information and use it only for the services they provide.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders.
- Provide customer support.
- Meet legal, tax, and accounting requirements.
- Resolve disputes and enforce our policies.
When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Restrict or object to certain processing.
- Withdraw consent for marketing communications.
- Request a copy of the personal data we hold about you.
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.
Although we work hard to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third party websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
E&A Distribution